First Contact Support Volunteer

Location: CAN - Flexible
Closing Date:

* Job postings close at midnight, Eastern Time Zone (EST)


Description

First Contact Support Volunteer

Toronto Region

 

To provide support to operations through client’s interaction, administrative support, etc.

 

Duties & Responsibilities:

  • Assist clients as assigned by staff; duties may include but may not be limited to providing the following:  translation, interpretation, orientation, intake 
  • Provide referrals and information over the phone or in person
  • Contact community agencies for information
  • Revise and update program materials
  • On-call possibilities for interpretation purposes
  • General administration support (fax, photocopy, etc.)
  • Light tidying up
  • Accompany clients to appointments when needed
  • May be asked at short notice to help out on other dates then assigned (have a flexible schedule)
  • Other duties as assigned

 

Skills, Knowledge, Behaviour:

  • Organizational skills, record keeping, computer skills (Microsoft, Excel, Power Point)
  • Experience with refugees, newcomers, homeless and under-housed individuals an asset
  • Experience in social service field an asset
  • Mature, patient, professional, reliable
  • Professional and courteous telephone manners
  • Required learning: The Red Cross Movement’s History and Principles, Refugee Determination Process, Community Resources, and Settlement Issues

 

Prerequisites:

  • Police reference check
  • Adhere to confidentiality policy and guidelines
  • Good communication skills
  • Second language beneficial: Spanish, Farsi, French, Arabic

 

Time Commitment:

  • Minimum 4 to 5 hours per shift, per week, weekday shifts; 6 month to a year minimum

 

Training Available:

  • Introduction to the Red Cross/Red Crescent Movement
  • Program training and orientation (clients served, shelter lists, refugee determination process, community resources, etc.)
  • Others

 

Benefits/Opportunities:

  • Working in a multicultural environment
  • Opportunity to attend workshops/trainings
  • Gaining knowledge about community resources and refugee issues
  • Developing an understanding of social justice and equity issues
  • Employment skills, communication, administration

 

 

 

 


Returning applicant? Log in here!

If you have previously applied to a position on our website, input your e-mail address and password below to login. Once logged in, you will be able to see the status of your prior applications and apply for new positions. If the login fails with one email, please try all other possible email addresses you may have used in the past.

Previous Applicants:

If you do not remember your password click here.


Click below to apply!




Please note: applications submitted by email will not be reviewed.

 

 


Powered By Taleo