Customer Service / Sales Representative

Location: Sherbrooke
Job Code: 1608
# of openings: 1


Sales/Customer Service Representative

LASIK MD is a national provider of laser vision correction and intraocular lens implant procedures. Since first opening our doors more than 17 years ago, it’s been our mission to encourage people to discover clear vision with our safe, affordable, and life-changing procedures. Today, we operate more than 30 clinics across the country, from St. John’s, Newfoundland, to Victoria, British Columbia.


As a business, LASIK MD is stronger than ever, continually growing and evolving to meet an increase in demand. We’re made up of a team of dedicated employees, people who value the work they do because it means they can help others discover freedom from glasses and contacts. At LASIK MD, we work better together—and we want you to be a part of our team.


Your mission as a Sales Representative (or Clinical Counselor)

Reporting directly to their clinic Center Director & National Supervisor - the Counselor’s main responsibility is to provide an exceptional patient experience while achieving their surgery booking-to-completion objective.  The Representative is relied upon to help manage the surgery schedule by ensuring both quality and consistent bookings while also executing strong retention techniques. 



  • Provide accurate information to patients regarding surgery pricing & available financing plans offered by LASIK MD
  • Maintain and exceed personal and clinic target “sales” objectives
  • Provide strategies/suggestions for continuous improvement
  • Manage and address patient questions in a timely, clear and concise manner
  • Complete administrative tasks, including but not limited to: follow up & retention calls/emails, surgery confirmation calls, etc. 
  • Complete financing applications when required
  • Any other tasks as per request.



  • Results driven, and goal focused
  • Persuasive communicator with highly developed active listening skills
  • Able to communicate effectively in writing 
  • Strong problem-solving abilities 
  • Takes initiative
  • Exceptional multi-tasking & organizational skills
  • Capable of adapting to new processes quickly
  • Ability to execute efficiently
  • Proficiency with Microsoft Office (Excel, Outlook, Word)
  • Team player
  • Excellent use of judgment
  • Interest in the health care or health services field



  • Three years of relevant sales experience (with individual targets an asset)
  • Minimum of 5 years of relevant customer service experience (face to face experience is essential)
  • In-store telecommunications sales, banking and previous sales training courses an asset


Position details 

This is a permanent, full-time position. We offer a competitive compensation, bonuses and benefits. Candidates must be willing to work between 20 and 32 hours  per week (most weeks leading up to full-time), on a flexible schedule (days, evenings and weekends).  A full training is given to all new hires. LASIK MD will also give you the opportunity to learn new skills and make a difference in people's lives on a daily basis!


We thank all candidates for their interest but we will only communicate with the candidates selected for an interview.



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