Position Description

Product Writer
Team Product Design
Location Victoria, BC
FT/PT/Seasonal Full time
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As part of the Benevity Product Design team, the Product Writer is responsible for helping our global audience of donors, volunteers, causes and companies use and understand our suite of software products to make a difference in the world. A meticulous communicator with a  passion for enabling understanding, the Product Writer takes ownership for the language and microcopy that users see and read in our products, as well as the documentation that empowers our different stakeholders, both internal and external, to quickly and clearly understand how our solutions work, and the reasons behind them. A planner, collaborator and editor as well as a talented writer, the Product Writer works cross-functionally with our software development, product marketing, enablement and front-line support teams to ensure that all audiences have access to the documentation and resources they need to get the most out of our platform.


Go to Work and Change the World

Looking for meaningful work where you can have an impact? Benevity is the place for you.

We’re a fast-paced (and fast growing!) software company in the business of doing good. Our market-leading cloud solution powers Goodness programs that help some of the world’s most iconic brands engage their people, customers and communities by connecting them with causes they care about.

As a B Corp, we’re thrilled to be part of the next wave of companies that are committed to higher social and sustainability standards—a commitment you’ll see reflected in our mission-driven culture.

If you want to feel good about going to work every day, Benevity delivers. We’re an agile, high-performing team and we need new team members—people like you—to help us continue to innovate game-changing technology, and help our raving fans (er, clients!) successfully run world-class Goodness programs that create a culture of purpose and passion while making a positive difference in the world.  

Imagine using your skills to catalyze a network of 10 million+ people from hundreds of the most recognizable global brands to connect with millions of charities around the world. At Benevity, you can! 


When you Work at Benevity

  • You’ll have the once-in-a-career opportunity to be a part of a movement—helping some of the world’s most iconic brands drive social change and create a better employee experience that can attract, retain and engage today’s diverse workforce.
  • You’ll make more than just a paycheck. You’ll have the opportunity to combine your passion with purpose every day while achieving tangible results. Just last year our team delivered nearly 1,000 feature enhancements; not to mention we’ve continued to build game-changing products while processing over $2 billion in donations and 10 million volunteer hours to 150,000 charities worldwide.
  • You’ll join a high-performing, purpose-driven team that will help you advance your skills and adopt the growth mindset that’s essential to success at our company (and in everyday life). Our inclusive environment will allow you to come to work each day and be your best, most authentic self.
  • You won’t find a lot of office policies and politics around here, but you will find dogs. You’ll also find a lot of passionate people who are all owners in the company. That doesn’t just mean potential equity in the company (though it means that, too!), but also a sense of responsibility and pride that we’re in this thing together.


What you will do

  • Plan, create and maintain accurate and up-to-date documentation of Benevity’s suite of products and features for both internal and external audiences
  • Write and produce user guides, FAQ articles, training manuals and other supporting documents for end-users and internal stakeholders
  • Collaborate cross-functionally with Product Management, Product Marketing and Benevity’s end-user support teams to create and deliver a roadmap of documentation updates that ensures new products and features always launch with the proper documentation
  • Support our developers and designers with clear, concise microcopy and UI copy in an Agile software development framework 
  • Work with the Product Content Lead to develop and take ownership of a copy delivery and review process for all site copy 
  • Take responsibility for the quality, readability and accessibility of all user-facing language in our products and supporting documents
  • Rigorously maintain tight ownership of version control and document availability to enable everyone across the business to find the documents they need on their own


What you will bring

  • BA in English, Communications or related discipline
  • Technical writing training an asset
  • 5+ years experience working as a professional writer 
  • Comfort and experience in a high-growth technology company. 
  • Experience working with or around software development or in an Agile environment an asset
  • You are energized working in collaborative, cross-functional settings
  • You are meticulous, detail-oriented, and excellent editor and proofreader


What you can expect

  • An environment where constant learning is the norm.
  • To rapidly evolve beyond your previous experience.
  • Opportunity to work with Fortune 500 clients in a fast-paced environment for a dynamic company with a history of proven success.
  • To join a team of innovative thinkers as part of a rapidly growing company that is all about helping businesses create innovative corporate and workplace giving programs.
  • Connect with a passionate group in an open and fun environment.


Our Commitment to a Diverse Culture

We believe in the power of diversity and we’re dedicated to creating a diverse, equitable and inclusive environment at Benevity. We ensure equal opportunity for all applicants and encourage people of all visible minorities, including Indigenous applicants, and those of any religion, sex, age, ability, sexual orientation, gender identity or expression to apply.

A Place for all Genders in Tech

Gender diversity and equality benefits everyone. We’re committed to supporting all gender identities and expressions in tech by sharing stories and advocating for equality. We’re also proud to partner with forward-thinking organizations like Chic Geek and Next Gen Men, who continue to build a more vibrant, inclusive and diverse technology landscape.

While we sincerely appreciate every application received, only those candidates selected for an interview will be contacted.  



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