Position Description

UK Trauma Specialist
Requisition Number 12750
City Glasgow
Country United Kingdom
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Build a meaningful career

At Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives.  The extraordinary expertise of over 6,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Trauma Specialist
Employee Support Solutions
Glasgow, Scotland
Permanent, Part-Time (4-days per week)

 

LifeWorks by Morneau Shepell

LifeWorks

LifeWorks supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform, LifeWorks by Morneau Shepell. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work. 

As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, LifeWorks by Morneau Shepell uses innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies - such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestlé Canada - love to use.  Morneau Shepell employees have access to the same high-quality well-being support and resources provided to our customers. We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally. We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.

Morneau Shepell's Traumatic Event Support Services are available to our organizational clients of any size and industry. We successfully support hundreds of organizations each and every month with traumatic event management, by providing on-site meetings for those impacted designed to normalize reactions and minimize post-traumatic stress (PTS). 

 

Summary:

Reporting to the Regional Manager of the Traumatic Event Support Services, you will be answering calls from clients in need of support following a traumatic event, organizing traumatic event support services, overseeing daily administrative processes and travelling on-site to deliver defusing, debriefing or on-site support for terminations/downsizings when needed.

 

Responsibilities:

  • Work on rotating shifts to provide preliminary assessment of presenting workplace situation, and provision of coaching and support to managers;
  • Organize traumatic event support services by interacting with internal clients, external clients and affiliate providers;
  • Provide supervision and case consultation to trauma counsellors when requested;
  • Manage the administrative requirements as dictated by the Traumatic Event Support department;
  • Conduct Management Consultations with Managers and HR Representatives of external organisations.
  • Occasionally travel on-site to deliver defusing, debriefing or on-site support for terminations/downsizings.
  • Participation in Senior On-Call Clinician rota out of hours.

We require candidates to be available to work on rotating 8-hour shifts (8am to 4pm, 10 to 6pm, 12pm to 8pm), weekdays.  

 

Benefits:

  • Permanent position with a competitive benefits package;
  • Potential for virtual working.
  • Laptop provided by Morneau Shepell;
  • Growth opportunities in a company that promotes from within;
  • Convenient office location that is easily accessible by public transit.

 

Succeeding as a Trauma Specialist will require the following core qualifications and skills:

  • Registration with a professional counselling body (e.g. BACP);
  • Minimum 3 years of clinical experience;
  • CISM, CISD training or EMDR certification is an asset;
  • Excellent knowledge and practice with groups;
  • Solid oral communication skills;
  • Sound knowledge of different workplace and organizational settings;
  • Good understanding of management/HR structure
  • Demonstrated crisis management skills and ability to provide crisis solutions to customers;
  • Superior ability to convey sensitivity, professional manner and effective approach when facilitating interventions within the corporate environment;
  • Ability to view timely and effective customer response as a key priority;
  • Ability to respond to unexpected, unusual situations with creativity and flexibility;
  • Familiarity with cultural diversity an asset;
  • Ability to work within a computerized environment.

 

Job Grade: MS4

Fulfilling work that matters

Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours. 

We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.

We appreciate the interest of every applicant; however, we contact only those selected for an interview.

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