Position Description

Remote Bilignaul Telephone EAP Counselor - Overnight
Requisition Number 12850
City Victoria
Country Canada
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Build a meaningful career

At Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives.  The extraordinary expertise of a more than 6,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Remote Bilingual Telephone EAP Counselor - Overnight
Employee Support Solutions

Remote Agent anywhere within Canada
Permanent, Full Time

Employee Support Solutions

Healthy, productive, and engaged employees drive organizational performance and success. Morneau Shepell’s Employee Support Solutions is comprised of industry-leading programs and services that work together to deliver a unique and holistic Total Health Solution to our clients, helping them engage their people.  Morneau Shepell is also the largest Employee and Family Assistance Program (EFAP) provider in the world. Confidential professional support is available to employees and family members in-person and telephonically, as well as digitally through E-Counseling, Video Counseling, First Chat (online chat), and our My EAP mobile device application, to help resolve work, health, and life challenges. Our award winning innovations and technology help to ensure that our support solutions are available anytime, anywhere


The role
As an Remote Telephone EAP Counselor, you will offer immediate telephonic evaluation, consultations and counseling to individuals calling our service. Working with a diverse population, you will be challenged with a broad range of clinical issues including parenting, relationships, workplace stress, emotional wellbeing, and individual crisis.

You will use your expertise, knowledge and skills to conduct thorough risk assessments, develop individualized plans and suggest resources and referral options from our wide range of services. Working within a team of highly trained professionals, you play a key role in supporting individuals who are in need of immediate counseling support in a contact center environment.

About you
You are passionate about helping people and are driven to provide an excellent experience for everyone that you interact with. Your communication and customer service skills are top notch. You remain calm and focused when the pressure is on, and are open and positive about change. You love being busy, and thrive in a fast-paced purpose driven contact centre environment. You can multi-task with ease and navigate technology like a pro. If you are looking for a challenging role and are flexible to work evenings and weekends, this may be the role for you.

Qualifications / Experience
To be considered for this role, you must have a Masters degree in Counseling Psychology, Social Work (or equivalent), and be registered with a Professional College and/or Counseling Association.
Have strong risk assessment skills in regards to Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc.  Licensed to practice in the your state.

Fluency in English and Spanish or Mandarin or Cantonese or Arabic is an asset.English - French Required.

Hours or work/days - 11PM - 7:30 AM (Tuesday - Saturday)

Morneau Shepell – Professional Development
 By working at our Care Access Center, you will have the opportunity to develop a variety of professional skills as well as address constructive, interesting and rewarding challenges. The diversity of the clients and the problems encountered will allow you to develop your skills rapidly as a clinical practitioner. In addition, you will have the opportunity to share your clinical knowledge with a multidisciplinary team of more than 50 clinicians from various fields! Different avenues, depending on opportunities, are also possible in terms of advancement for those demonstrating excellence in their work, as Morneau Shepell continues to grow and offer different modalities to support our clients (telecounseling, face-to-face, chat counseling, etc.).

Advantages to joining our team

Team members at Morneau Shepell work in an environment that inspires innovation, collaboration, and most important, great execution! People here bring more than just a great resume. They bring energy, passion, and a relentless commitment to excellence. At Morneau Shepell you're part of something special. We're always on the lookout for heroes that can bring an adrenaline rush and unique edge that sets them apart.

• You will receive a permanent position with a competitive benefits package.
• You will receive a robust training program that prepares you for your role.
• You will benefit from growth opportunities in a company that promotes from within.
• You will work in an environment that values employee engagement, innovation and client service excellence.
Remote work arrangements – will required to have internet access and a dedicated phone line.


Job Grade: MS4

Fulfilling work that matters

Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours. 

We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.

We appreciate the interest of every applicant; however, we contact only those selected for an interview.

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