Position Description

EAP Counsellor – Telephone Counselling
Requisition Number 7744
City Glasgow
Country United Kingdom
Apply Now

Job Posting Image

Build a meaningful career

At Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives.  The extraordinary expertise of almost 5,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

EAP Counsellor – Telephone Counselling
Employee Support Solutions
Glasgow, Scotland
Permanent, Full Time

Employee Support Solutions

Healthy, productive, and engaged employees drive organizational performance and success. Morneau Shepell’s Employee Support Solutions is comprised of industry-leading programs and services that work together to deliver a unique and holistic Total Health Solution to our clients, helping them engage their people.  Morneau Shepell is also the largest Employee and Family Assistance Program (EFAP) provider in the world. Confidential professional support is available to employees and family members in-person and telephonically, as well as digitally through E-Counselling, Video Counselling, First Chat (online chat), and our My EAP mobile device application, to help resolve work, health, and life challenges. Our award winning innovations and technology help to ensure that our support solutions are available anytime, anywhere.

The Role

As a Telephone EAP Counsellor, you will manage clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities. Taking care of our clients’ means evaluating needs, assessing risks, crisis containment, assisting in single sessions and providing necessary resources to resolve challenges.


• Provides immediate telephone crisis counseling/interventions to employees and family members of customer organizations
• Provides immediate management consultation to key employees within customer organizations
• Provides immediate information and support to the caller requesting a trauma or other workplace intervention.
• Identify the present problem and determine appropriate service response level as per case response level standards.
• Assess client’s needs and provide telephone counseling when the client is not prepared to accept a referral, or book an appointment with a Counsellor.
• Provide consultation to callers who are requesting an Assisted Referral for an employee for an EAP assessment. 

Succeeding as a Telephone EAP Counsellor will require the following core qualifications and skills

• Completed a diploma/degree in Counselling from an accredited University/College.

• 3 years of post-graduate experience and be registered with a Counselling Association e.g. BACP.
• Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc. and strong Trauma Counselling knowledge.
• Good clinical judgement and understanding of your responsibilities regarding confidentiality
• Abilities to work over the phone and through chats
• Flexibility to work shifts, weekend’s evenings etc. as per business needs.

Professional Development

By working at our Care Access Center, you will have the opportunity to develop a variety of professional skills as well as address constructive, interesting and rewarding challenges. The diversity of the clients and the problems encountered will allow you to develop your skills rapidly as a clinical practitioner. In addition, you will have the opportunity to share your clinical knowledge with a multidisciplinary team of more than 50 clinicians from various fields! Different avenues, depending on opportunities, are also possible in terms of advancement for those demonstrating excellence in their work, as Morneau Shepell continues to grow and offer different modalities to support our clients (telecounselling, face-to-face, chat counselling, etc.).

Why Morneau Shepell -

Besides the competitive benefits package, robust training program team members at Morneau Shepell work in an environment that inspires innovation, collaboration, and most important, great execution!  People here bring more than just a great resume.  They bring energy, passion, and a relentless commitment to excellence.  At Morneau Shepell you’re part of something special.  We’re always on the lookout for heroes that can bring an adrenaline rush and unique edge that sets them apart.



Job Grade: MS4

Fulfilling work that matters

Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours. 

We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.

We appreciate the interest of every applicant; however, we contact only those selected for an interview.

Find your fit with us. Follow us on LinkedIn, Youtube and Twitter.

Back Apply Now