At Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of our 4,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 20,000 workplaces.
Our people come with a wide variety of backgrounds: from retail or the food service industry, social services, sales, call centres and/or office environments. We hire people who go above and beyond to provide solutions to our clients.
The Client Interaction Coordinator is responsible for providing live answer for employees who are calling to report an absence or incident, or clients calling to refer an employee to the Absence Management program.
This is an office that operates 24 hours per day, 7 days per week, and 365 days per year. In this position you will be required to be available and able to work any shift on any day of the week, including days, evenings and overnights on weekdays, weekends and holidays.
Handling attendance support calls and accurately reporting all absences using in house applications
Handling Health, Safety & Risk calls and taking care of follow-up activities as required
Answering all incoming referral calls from clients and completing referral intake as required
Referring callers to other resources as appropriate
Operating Kofax system to attach incoming medical documents to claims
Completing other intake activities in between phone calls
Communicating with different departments within Morneau Shepell via phone and email
Working with the team to ensure that all responsibilities are completed according to service level agreements
Meeting established productivity objectives
Adhering to scheduled shift times which may include evenings, weekends and stat holidays
Assisting other Client Services teams as required
Bilingualism in French and English is mandatory. Applicant must be able to converse and write in both French and English in a professional capacity. Part of the interview process will include a language test.
2 years’ experience in a customer service position where you gained exemplary customer service skills
The ability to multitask in a fast paced environment
Ability to work on a team and be able to help others at a moment’s notice
The ability to problem solve using your own experience and the available resources
The benefits of working in Client Services are:
A permanent position with a competitive benefits package
3 weeks’ vacation annually from the start
Activities such as Employee Appreciation Days and the Summer Sizzler
An opportunity to learn about disability management and workers’ compensation
Career development from our Client Services training programs
Working within a culture of health and wellness with access to internal programs
Working with a dynamic team of individuals who are dedicated to achieving great results
In Client Services we recognize and reward employees who are engaged and results oriented. We value work/life balance for our clients and our employees.
Job Grade: MS2
Fulfilling work that matters
Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours.
We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.
We appreciate the interest of every applicant; however, we contact only those selected for an interview.