Position Description

Analyst Integrated Solution Training
Requisition Number 8748
City Montréal
Country Canada
Apply Now

Job Posting Image

Build a meaningful career

At Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives.  The extraordinary expertise of almost 5,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Analyst, Integrated Solution Training
Montreal, Quebec
Permanent, Full-Time

The Ariel Enterprise Administration Solutions team at Morneau Shepell is a dynamic team of nearly 200 talented and motivated professionals who work together to create the most competitive integrated-systems solution on the market.  We develop, install and support an integrated Defined Benefit pension administration solution for very large public sector clients in both Canada and the United States. Our solution is unique because of the proactive and creative drive of each team member, including business analysts, developers, QA analysts, project managers and solution designers, working in a stimulating and collaborative environment of Agile software development, installation and ongoing client service.


Summary:

You will oversee all training activities and also serve as trainer to the various parties engaged with the integrated pension administration solution.

Responsibilities:

  • Organize and/or adapt demonstrations and participate in presentations to existing or prospective clients to ensure they understand the integrated solution.
  • Create and develop training in multiple formats and ensure all training materials are accurate and up-to-date.
  • Lead individual and/or group training activities on our premises or at our clients’ sites.
  • Build and maintain harmonious relationships with existing or prospective clients.
  • Write user guides, procedures and reference documents.
  • Identify, record, and document suggestions for improvements made during training activities.
  • After training activities, recommend ways to develop the solution; bring your influence to bear on stakeholders to make the changes required.
  • Act as a resource person for internal and external clients.
  • Help promote an atmosphere of collaboration and mutual assistance as a member of the team of trainers.
  • Support the quality assurance team, the business analysts and the client support teams when the integrated solution is being installed.
  • Guide the parties involved to ensure that training sessions meet the clients’ needs.
  • Monitor training activities with regard to endeavour, cost and scope, so as to stay within the allotted budget.

A successful Analyst, Integrated Solution Training, requires the following core qualifications and skills:

  • University degree in actuarial science, finance, mathematics, business administration, computer science or other relevant field;
  • Minimum 3 years of relevant experience in pension plan administration, or training activities for growing businesses, or setting up automated workflow management systems;
  • Recognized for leadership, analytical and summation skills, organizational skills, and flexibility in managing multiple projects simultaneously;
  • Able to solve problems and offer appropriate solutions;
  • Proactive, professional, and diplomatic;
  • Excellent communication and customer service skills;
  • Readily adaptable and able to work under pressure;
  • French and English, spoken and written;
  • Available to travel.

#INDCAD

#Li-DD1

Job Grade: MS3

Fulfilling work that matters

Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours. 

We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.

We appreciate the interest of every applicant; however, we contact only those selected for an interview.

Find your fit with us. Follow us on LinkedIn, Youtube and Twitter.

Back Apply Now