Position Description

ASHL League Manager
Location Canlan Ice Sports West Dundee - West Dundee, IL
Employment duration Full time
Employment Status: Employee
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Canlan Ice Sports is currently looking for a ASHL League Manager

The League Manager is responsible for the sales, management and operation of the Adult Safe Hockey League within the facility. They provide energy, leadership and initiative in developing, growing and maintaining the ASHL within the facility.  This is balanced with strong customer service ability, team leadership and business acumen. Direct reports include League Convener(s), contract Referees and Time Keepers. Key responsibilities include (and not limited to) customer service, scheduling, administration of the league, compiling the league stats, marketing and promotion of the league, and ordering of the necessary equipment/supplies for the league

LEADERSHIP COMPETENCIES AND RESPONSIBILITIES

Influencing through Developing others and Managing Resources and Conflict

  • Maintain an effective management and support structure that reflects the league requirements
  • Effectively recruit, select and hire staff and contractors as required
  • Manage and develop team within the department (inclusive of ongoing learning and development initiatives and related follow up / follow through)
  • Coach and manage League Convenors; provide positive feedback and recognition for solid performance establishing effective, measurable goals and implement corrective action, using Performance Improvement Plans, and documents as required
  • Ensure effective communication and working relationships with all team representatives and resolve conflicts between team representatives when required
  • Defuse emotionally charged situations and creates win / win outcomes
  • Follow and ensure all team members adhere to
  • Canlan's policies, standard operating procedures, best practices and reporting systems
  • Job expectations as detailed in their Job Descriptions

Team Development and Customer Relationship

  • Ensure consistent delivery of Canlan's products and services to exceed established levels through a variety of ways including regular audits and strict adherence to standard operating procedures
  • Troubleshoot customer service issues, questions and concerns in a timely manner
  • Through a variety of methods including regular departmental meetings, communicate goals, objectives and expectations to department staff and monitor performance against them
  • Actively solicit & participate in ongoing communication with the League Director, Brand Team, Corporate Managers, other facility Department Managers and staff as required
  • Ensure teams are optimally scheduled to create a positive customer service experience
  • Ensure staff are directly focused on exceeding customer service expectations
  • Recognise and proactively resolve or escalate any guest, staff member or personal concerns to General Manager as required

Business Goals, Ongoing Planning and Work Management

  • Ensure that department priorities are aligned to and that the full team supports
  • The Canlan Mission, Vision and Culture Statements
  • The Customer Service Charter

Corporate priorities

  • Support Senior Management in developing and implementing the overall strategic plan
  • Compile and submit department reports within established deadlines
  • Collaborate and share best practices with other League Managers
  • Willingly take on new challenges and responsibilities as required

Sales Leadership and Ability

  • Act as sales liaison between customers and sponsors, vendor related initiatives and may require “on site” support in the execution of these activities / initiatives
  • Drive sales results and promote leagues/tournaments, identify prospective customers, recommend and implement plans, conduct sales calls, presentations, follow up and feedback as required
  • Recommends plans to maximize revenues prior to implementing
  • Develop and deliver initiatives in the following areas; 3rd party tournament planning and support, Regional championships, Other events like Midnight Madness, Canlan Classic Tournament event support
  • Provides support and expertise to “in house” and “third party” tournaments
  • Maintains and measures related e-Marketing databases and campaign results
  • Is able to develop and execute an integrated aggressive sales strategy for tournament sponsorship
  • Ensure development and implementation of department marketing strategy and action plan
  • On an ongoing basis, identify and communicate the current market social, demographic and corporate trends that may impact the department’s ability to meet its objectives
  • Ensure all corporate marketing initiatives are implemented and effectively executed
  • Develop and maintain strategic relationships within the sport community in the facilities’ catchment area to maximize revenue
  • Demonstrate exceptional customer / partner communication and decision-making skills, confident and comfortable in one-to-one and group environments

Manage Financial Accountability and Administrative Requirements

  • Ensure the implementation, delivery and achievement of the Annual Operating Plan through monitoring performance and expenses, identifying variance and suggesting/applying corrective measures
  • Manage month end reporting procedures and review of monthly financial statements
  • Manage payroll for all direct reports and submits all relevant action forms to the Office Manager
  • Ensure payments are made to all independent contractors (referees, timekeepers) in keeping with established best practices
  • Assist the Sales & Marketing Manager with completing weekly revenue report
  • Ensure the Accounts Receivable process is managed
  • Ensure effective / responsible management of documentation (agreements / contracts, etc.)
  • Provide regular facility financial & business data and forecasts as required within established deadlines

Plan and Manage League Operations

  • Prepare team playing schedules utilizing scheduling software
  • Analyse the effectiveness of the ice sales plan
  • Provide successful league initiatives to ASHL Corporate to assist in the support of all league operations and building of best practices
  • Provide regional perspective of local ASHL Operations to ASHL Corporate Manager
  • Enforce ASHL Rule Book
  • Conduct referee clinics, as directed by ASHL Standards
  • Manage staff execution of referees and timekeepers scheduling
  • Plan, organize and execute facility championships
  • Conduct Team Representative Meetings in a timely manner and a post season recap
  • Respond to and troubleshoot issues outside of regular working hours
  • Support the delivery of Regional/North American Championship, as required
  • Ensure equipment and supplies are in good working condition and adequate supplies available and properly secured

OPERATIONAL RESPONSIBILITIES

Safety

  • Enforce Health and Safety Standards with team members to ensure a safe working environment and a safe customer environment for the facility as detailed in the Risk Management checklist
  • Ensure all department staff are trained in emergency response (as relevant to their role) including implementation, location and use of Facility Emergency Plan, Incident Reports, First Aid Kit, Eye Wash Station and Defibrillator
  • Ensure maintenance and cleanliness of department and escalate any unsafe Health & Safety conditions
  • Is and ensures team are "WHMIS" and "Workplace Violence" trained before working first shift
  • Uphold and implement appropriate use Personal Protective Equipment (PPE) when required

Energy & Environmental Management

  • Ensure consideration for best practices in energy use management and environmental impact are employed in all projects

KEY RELATIONSHIPS

This individual will build strategic relationships with others to advance the success of their facility and the Canlan organization as a whole.

  • General Manager
  • ASHL Director
  • ASHL Corporate Managers
  • Sales & Marketing Manager
  • Programs Manager
  • Office Manager
  • Canlan Classic Tournament Team

QUALIFICATIONS AND EDUCATION

  • Diploma or Degree in Business, Recreation, Facility Management or a combination of experience and education

ABILITIES, ATTRIBUTES AND EXPERIENCE

  • 3 to 5 years successful experience in a Sports related business in a supervisory level position
  • Demonstrated strong Computer Skills (Microsoft Office)
  • Advanced knowledge of marketing and previous sales experience an asset
  • Strong, demonstrated knowledge of hockey operations, and tournament operating practices
  • Ability to interpret a rule book and administer in a fair manner it’s rules and penalties
  • Proven ability to prioritize effectively & work well with Customers, Co-Workers & Management
  • Ability to standardize and harmonize team / player skill levels to and make the required adjustments with a positive customer service approach
  • Creativity and innovation combined with excellent organizational skills
  • Previous event management experience is also an asset

 

If you are interested in learning more and becoming part of the Canlan team please apply online.

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